Shop Policies

1. Handmade Goods & Product Variations

Every Aggressively Helpful creation is individually crafted or produced in small batches. From crocheted animals to 3D-printed earrings, each item receives personal attention.

Because my products are handmade, slight variations in color, size, texture, stitching, and finish may occur. Colors may also look slightly different depending on your screen settings.

I do my best to represent each item accurately through photographs and descriptions.

After all, handmade means unique—not factory-identical!

2. Processing & Shipping

Good things take time, especially when they're made by hand!

In-Stock Items

Items labeled “In Stock” are already completed and will generally be prepared for shipment within 3–5 business days after your order is placed and payment is confirmed.

Made-to-Order Items

Items labeled “Made to Order” are created after your purchase. Please allow 1–2 weeks for production and preparation before shipping.

If an item requires additional time, the expected processing timeframe will be disclosed before purchase.

Business days exclude weekends and U.S. federal holidays.

Shipping Information

• Shipping is available within the United States only.
• Shipping costs are displayed at checkout.
• Delivery time is separate from processing time.
• Tracking information will be provided when available.
• Please double-check your shipping address before completing your order.

If I cannot ship within the promised timeframe, I will provide any delay notices, cancellation options, or refunds required by applicable law.

Once an order ships, delivery times depend on the carrier. If your package is lost, damaged, or significantly delayed, please contact me so I can help investigate and provide an appropriate resolution.

3. Returns, Exchanges & Refunds

All sales are final, except where refunds, replacements, or other remedies are required by law.

Because my products are handmade, often created in limited quantities, and sometimes personalized, I do not accept returns or exchanges for change of mind, personal preference, or accidental purchases.

This applies to:

• Crocheted animals and other crocheted goods
• 3D-printed earrings
• Custom and personalized items
• In-stock merchandise

What if something arrives damaged or incorrect?

If your item arrives damaged, defective, incorrect, or materially different from its description, please contact me at aggressivelyhelpful.shop@gmail.com.

Whenever possible, please reach out within 7 days of delivery and include your order number, a brief description of the issue, and photos if available.

I will review the situation and provide an appropriate resolution, including a replacement, refund, or other remedy when required by law.

The 7-day contact request does not limit your legal rights.

I may have strong opinions about crafting, but I definitely want you to receive what you ordered!

4. Custom Orders & Personalization

You pick the colors. I'll make the magic happen!

Custom orders are a wonderful way to create something uniquely yours.

Whether you're selecting colors for a crocheted animal or requesting a special earring design, please carefully review your selections before purchasing.

Custom Order Guidelines

• Customization options vary by product.
• Colors and materials are subject to availability.
• Custom items may have slight handmade variations.
• Production generally takes 1–2 weeks unless otherwise stated.
• I may contact you if additional information is needed to complete your order.

Custom Order Cancellations

Custom orders may be canceled within 24 hours of purchase for a full refund, even if production has already begun.

After 24 hours, custom-order cancellations are not accepted except where required by applicable law.

To request a cancellation, email aggressivelyhelpful.shop@gmail.com with your order number.

Please note that a change to an existing custom order may not be possible once production begins.

I love making things your way—even if I'm usually pretty convinced my way is best!

5. Crocheted Animals: Safety & Care

Aggressively Helpful offers crocheted creations that may include children's toys as well as decorative collectibles.

Children's Toys

Products intended for children's play will be identified and labeled with appropriate age recommendations, safety information, and warnings.

Please follow the specific instructions provided with each item.

• Keep toys with small parts away from children under three.
• Inspect crocheted toys regularly for loose stitching, damaged components, or detached parts.
• Discontinue use if a toy becomes damaged or presents a hazard.
• Follow the product's age recommendations and care instructions.

Only products that meet applicable safety requirements will be offered or marketed as children's toys.

Decorative Collectibles

Some crocheted creations are intended for decorative or collectible purposes rather than children's play.

These products will be identified as decorative items in their listings and should not be given to children as toys unless specifically designated as suitable for that use.

Care Instructions

• Handle crocheted creations gently.
• Avoid excessive pulling or stretching.
• Follow the cleaning instructions included with your item.
• Allow washed items to dry completely before storing.

Because every creation is different, product-specific instructions may vary.

6. 3D-Printed Earrings: Safety & Care

My 3D-printed earrings are designed to add a little personality to your day!

To keep them looking their best:

• Handle gently to avoid bending or breakage.
• Avoid excessive heat and prolonged direct sunlight.
• Keep away from harsh chemicals and excessive moisture.
• Clean gently with a soft, dry cloth.
• Store in a cool, dry place.
• Keep earrings and small components away from young children.

Materials and metal components will be identified in product descriptions where applicable.

If you have metal sensitivities or allergies, please review the materials before purchasing.

7. Payments & Pricing

• All prices are listed in U.S. dollars.
• Payment is required at checkout before an order is processed.
• Applicable sales tax and shipping costs will be calculated and displayed during checkout.
• Prices may change without notice, but confirmed orders will not be repriced without agreement or another lawful basis.
• If an item becomes unavailable or an order cannot be fulfilled, I will contact you and issue any required refund.

8. Order Changes & Cancellations

In-Stock Orders

If you need to request a change or cancellation, please contact me as soon as possible.

Because orders may be prepared quickly, changes or cancellations cannot be guaranteed. Requests are reviewed individually, subject to applicable law.

Made-to-Order and Custom Orders

Custom orders may be canceled within 24 hours of purchase for a full refund.

For non-custom made-to-order products, cancellation requests are reviewed individually unless otherwise required by law.

Once an order ships, I cannot guarantee changes to its destination or delivery arrangements.

I'm aggressively helpful, but unfortunately, I haven't figured out how to chase down the mail truck!

9. Lost, Damaged & Incorrect Packages

If your order arrives damaged, contains the wrong item, or doesn't arrive, please contact me at aggressivelyhelpful.shop@gmail.com.

Include your order number and a description of the issue. Photos are helpful for damaged or incorrect items.

I may ask you to confirm your shipping address or review tracking information while I investigate.

I'll work toward an appropriate resolution and honor any applicable legal requirements for refunds, replacements, or other remedies.

10. Privacy & Customer Information

Your privacy matters!

Customer information, including names, email addresses, shipping addresses, and order details, is used to fulfill purchases, communicate about orders, and provide customer support.

Information may be shared with payment processors, shipping providers, and other service providers as necessary to operate the shop.

A separate Privacy Policy explains the website's specific data collection, cookies, information sharing, and customer privacy practices.

11. Questions & Customer Service

Have a question about an order? Need help choosing colors? Want to discuss a custom creation?

I'd love to hear from you!

Email: aggressivelyhelpful.shop@gmail.com

I do my best to respond promptly, though please remember I'm also juggling substitute teaching, two kids, two Weimaraners, and approximately 47 crafting ideas at any given moment.

A Final Note

Thank you for supporting Aggressively Helpful!

Every purchase supports my small business and allows me to continue doing something I genuinely love.

I appreciate your patience, kindness, and support more than you know.

Handmade with love. And strong opinions.

— Arissa Mueller
Aggressively Helpful | Virginia, USA